Terms of service

Terms & Conditions for Replacement/Return/Exchange/Refund:

  • Returns/replacements/exchange/refund will be accepted for only those items which are found to be eligible under Returns or Replacement Policy.
  • Replacements will depend on the availability of the item. In case the replacement item is out of stock, we will arrange exchange/refund.
  • Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The Logistics team will not accept your item in absence of these.
  • Items with locks/passwords should be returned unlocked/disabled.
  • Electronic items: We require a document from the brand/OEM’s service Centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for replacement/exchange/refund.
  • Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
  • Clearance or Offer sale products are not able to return unless it is not functioning at all. In this regard, replace option is available depend upon the stock availability. If not, exchange/refund is available with the actual amount spent by the customer for the particular product’s purchase.
  • Discount/Offer Sale Price used for product purchase will not be considered for the replace/exchange/refund processing. It means, we will do the account reconciliation on the actual amount spent by the customer for the particular product’s purchase.
  • If the product return reason is ‘Customer Not satisfied with the item’ Replacement/Exchange/Refund will be excluding shipping and packing charges.
  • Items that are damaged as a result of wear and tear are not considered to be faulty.
  • Items sold as sets/combos cannot be exchanged or returned individually.
  • Returns/replacements/exchange/refund will be initiated after the pick-up of product.

THESE STANDARD TERMS OF CANCELLATION / RETURN/ REPLACEMENT / EXCHANGE / REFUNDPOLICYIS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT. THESE TERMS DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.